Siyakhula Development has been granted accreditation as provider of education and training with the Services SETA. (Accreditation Number: 0496) .

All our programs have been aligned to unit standards in line with the NQF (National Qualifications Framework) and SAQA requirements.

Our facilitators have been sourced on the basis of their proven competence, professionalism and accreditation as facilitators, assessors, moderators, RPL Advisors and Internal Modifiers.

The highest quality standards are set and maintained through:

• Our quality assurance policy and procedures,
• Aligning our quality systems and requirements with the clients Quality Assurance practices and systems
• Our process of monitoring standards of presentation and the learning environment,
• The ongoing assessment of learners
• The ongoing review and assessment of the implementation process.

We offer you as client the following:

• Direct face-to-face training and personal follow-up with delegates and designated officials as part of the training fee.
• Individual assessment of each delegate to determine any reasons why skills taught have not been transferred, personal concerns/objections, misconceptions, attitudes etc., and through counseling and training, assisting them in putting together an implementation and skills development plan.
• Launching a vulnerability analysis for each of the delegate’s positions, sections, departments etc. in terms of key skills, level of skills to be transferred and acquired, priorities for each learner, and a detailed skills/experience plan.
• Strict compliance with Unit Standards and program outcomes set and ongoing assessment of learners against them.
• Ongoing contact with mentors or human resources/training departments on a monthly basis, recommending specific action to be taken on the individuals whilst on the program and directly thereafter.
• Implementation of the Services SETA Quality Assurance Program, thus ensuring compliance with the registered Unit Standards.
• 6 hours free consulting following each training intervention, to meet with Human Resources, Mentors and Departmental Managers to deal with individual concerns and additional interventions required.
• Monthly written progress report to the designated Human Resources/Training Department.

The basis of any successful intervention on soft skills development in general, is sound self-knowledge, which is gained through individual assessment and review. At the commencement of all our interventions delegates will go through at least an assessment of their level of Emotional Intelligence and their Preferred Operating Style. We will determine their preferred behaviour, their learning styles and their level of emotional intelligence. Based on this knowledge, the learners are guided towards an effective, sustainable and appropriate style, which best suit their own natural way of behaving.

In addition to the initial assessment, structured assessment and review takes place on no less than four occasions during the programs and on an on-going basis. The facilitator(s) will assess the learners competence and development on an unstructured basis. The latter is possible due to the fact that most programs are presented on an experiential education basis. Peer assessment and -review is also an integral part of most programs.

All our programs have follow-up counselling, mentoring support and peer support structures built into the pricing structure. During this important phase, facilitators will conduct ongoing assessment and review. Where appropriate, job specific assessment and Recognition of Prior Learning Assessment is built into the pre-program phase.